Body Technician:
To repair all assigned vehicles to pre-accident condition according to the written repair order and ABRA's standard operating procedures.

Customer Service Manager:
To sell repairs to potential ABRA collision customers, work with assigned insurance customers and to manage the ABRA collision customer experience from initial contact to delivery of the completed vehicle.

Customer Service Representative:
To provide excellent customer service to ABRA customers on the phone and in person, throughout the repair process and to provide administrative support to the daily operations of the repair center or glass center.

General Manager:
To provide leadership and coaching support to all departments in the collision repair center. The General Manager will be responsible for overseeing the completion of all job functions, according to ABRA's standard operating procedures.

Operations Manager:
To assist repair centers in meeting financial (sales and EBITDA), team member satisfaction and customer satisfaction goals for the assigned market.

Parts Coordinator:
To oversee the parts ordering, parts receipt , and parts inventory to maximize production efficiency in the repair center.

Production Manager:
To oversee the repair process to maximize production efficiency and to supervise technical team members to ensure quality and timely repairs.

Paint Prep Technician:
To prepare all assigned vehicles for the refinish and re-assembly processes according to ABRA's standard operating procedures.

Quality Support Technician:
To thoroughly clean and detail all assigned vehicles prior to delivery to the customer and assist management and other technicians with various cleaning/maintenance responsibilities.

Quality Assurance Manager:
To inspect, evaluate, and document the quality of repair work performed by Technicians (Body Technicians, Paint Technicians, Paint Preppers and Quality Support Technicians) in ABRA repair centers to ensure the highest quality of collision repair.

Painter:
To repair and refinish all assigned vehicles to pre-accident condition according to the written repair order and ABRA's standard operating procedures.

Auto Glass Technician:
To repair or replace all assigned windshields or other automotive glass according to written repair order and ABRA's standard operating procedures.

Account Executive:
To maintain existing insurance and dealer relationships and make contacts with new accounts to increase business.

Contact Center Manager:
Provide management for ABRA Call Center Representatives in the areas of employee support and evaluation, hiring, budgeting and strategic planning. Provide motivation, training and career development to all members of the department. Provide customer service to all internal and external customers within the standards set by the company.

Contact Center Representative:
To provide outstanding customer service by assisting insurance companies and their customers through responsive and accurate scheduling of collision estimates, repairs, towing and rental cars on an as needed basis. To retain customers on the first contact.

Systems/Network Administrator:
To manage the network and troubleshoot software/hardware related issues at remote local network. To manage our data warehouse and build and repair servers/workstations/laptops.