To: Dewayne Comer – ABRA Auto Body & Glass of Pueblo, CO
We are very pleased with the job your company did!!! We have been bragging you up to others. Thank you again for the excellent and speedy work!!
Molly and Wally
To: Eric Meikle – ABRA Auto Body & Glass of Westminster, CO
I want to thank you again, for your professionalism and the great job ABRA did to restore my car to its original beauty. You and your team made it as easy as possible and I really appreciate the extra mile you went in grounding out the rust and applying corrosion protection to the area under the bumper to the unexpected surprise you found.
To: Pat Herring – ABRA Auto Body & Glass of Colorado Springs, CO
Just wanted to follow up with a personal note to let you know that the service I received from ABRA was outstanding. My primary interaction was with Felix Sandoval - Felix was extremely courteous, helpful, and professional and made my entire experience with ABRA very positive.
I will highly recommend your business to my family and friends.
To: Jerry Cathcart - ABRA Auto Body & Glass of Colorado
Hi Jerry - I am emailing you this morning to let you know about my ABRA experience. This was the second time I have brought my car in to be repaired at ABRA in Boulder and I want to let you know that both of my experiences were seamless. On this most recent occasion, I would like to point out that I worked with Dan and Brandy. Dan has a great demeanor, always kept me informed, asked my opinion and most important fixed all the damage in the time-frame he promised. Brandy from a customer service perspective was equally as fantastic. I enjoy working with your team in what is an upsetting circumstance of getting your car fixed, your team at ABRA makes the experience much more palatable.
Have a great weekend!
To: ABRA Auto Body & Glass of Eden Prairie, MN
I wanted to tell you my Dad was hit and run in a parking lot and brought his car into your Eden Prairie shop for the repairs. He had nothing but praise for everything that was done and for all that he worked with there.
I just wanted to tell you another satisfied customer. It’s nice to send my insureds as well as my family members to your shops and know they will be treated great!
To: Pat Herring – ABRA Auto Body & Glass of Colorado Springs, CO
Hi there, I do want to say that my car LOOKS like new. I was really amazed and yes, everything went better than my expectations. So thank you!
To: Pat Herring – ABRA Auto Body & Glass of Colorado Springs, CO
I just wanted you to know how pleased I am with the repair that was done on my car. You and your staff showed so much professionalism and friendly attitude that it made things better for my wife and I.
To: Chris Jewell – ABRA Auto Body & Glass of Littleton, CO
I can't thank you enough for the exceptional customer service I have received this past week. My car looks AMAZING-better than pre collision! I am thrilled to have her back in mint condition.
Please thank everyone who was involved in the repair process for me. You all earned a 20 on the 10 point scale.
To: ABRA Auto Body & Glass of Aurora, CO
Mr. Ferguson, I just wanted you to know that I was very pleased with the customer service I received from ABRA Auto Body. The first time I called I spoke with Amy, who was very pleasant and helpful on the phone. The next time I called and scheduled service I spoke with Loir, who was just as pleasant and helpful. When I dropped my car off, Lori had me fill out the paperwork and called the rental car company and again was extremely pleasant and helpful.
I then was handed off to Shelly who was as friendly and professional as could be. We did have a little bump in the road with the repair as Farmers was not going to cover one of the outstanding issues, but between Shelly and myself offering additional information , Farmers in the end covered the entire repair.
When I came to pick up my car, Amy was at the front desk pleasant as always, and Shelly walked me around my car and explained a few things and again was very through and helpful.
I was dreading the process of bringing my car in for repair, for an accident that was not my fault, but to my surprise the entire experience was painless. You are a very lucky supervisor to have such dedicated and caring employees.
To: Jordan Thompson – ABRA Auto Body & Glass of Parker, CO
Just a note to let you know how pleased I am with the repairs completed on my car. Paul Shea was the manager/contact for the repairs and did a great job. My car looks great...thank you!!
To: ABRA Auto Body & Glass of Apple Valley, MN
I just wanted to pass on praise for a positive experience one of our insured customers mentioned to me about her service at Abra Auto Body in Apple Valley. Everything on her vehicle was repaired to her expectations in a timely matter. The vehicle looked great after the repairs. She was very impressed not only on the repairs that were made but also of the detail of the interior of the vehicle.
Thank you for providing exceptional customer service to the customers who use your shop. It’s great hearing positive feedback from satisfied customers. Keep up the great work.
To: Pat Herring – ABRA Auto Body & Glass of Colorado Springs, CO
My wife and I have been very pleased with the service we received at Abra. From the greeting by the receptionist, to the professional friendly treatment from Felix, to the gracious treatment of my wife when she picked up her car. The entire experience is one that speaks highly for your organization. Great job!
To: ABRA Auto Body & Glass of Highland Ranch, CO
I just want to say Thank you for getting these handle so quickly and professionally.
It was a pleasure Jon Branca at ABRA Body shop he was very professional and produced a quality job!!
To: Troy Ferguson & Amy Gerow – ABRA Auto Body & Glass of Aurora, CO
I am very pleased with the professionalism, courtesy, respect, and care you showed during my car repair! I would not hesitate to use or recommend your business again (hopefully, this won't be necessary). I, and my wife, think you did an outstanding job and are happy to report our car looks great! Thank you for your services and have a great week!
Roy and Joyce C.
To: Steve Hanson – ABRA Auto Body & Glass of St. Paul, MN
I had the most wonderful experience with ABRA. Sue and Pat, and anyone who might have worked on my car Monday and Tuesday, are the best. So polite and nice to me, so friendly. The car looks fabulous and the whole experience was actually fun. I find this kind of service to be rare these days. This is the second time I have been to ABRA, and you can believe I’m running around St. Paul singing you praises.
To: ABRA MN Glass
In April I had your company replace my windshield in our 2007 Impala. I want to compliment your employee, Joe Strong. Joe was very courteous, knowledgeable, and performed a great job. He did the job in a limited amount of time and the windshield was very clean when he completed the job. I could tell he was a very experienced technician and enjoyed his work. He is a definite asset to your company.
A big "Thanks" for sending Joe to do the job.
To: John Herbst – ABRA Auto Body & Glass of Marietta, GA
Thank you for taking such good care of me when I brought my car in for repairs. The end results are excellent. I appreciate your special attention, speed, and craftsmanship in repairing my car.
To: Peterson Santos – ABRA Auto Body & Glass of Newman, GA
Thanks for your great customer service. I had a crack in my windshield and called my insurance company, and they actually scheduled me with one of their affiliates. I called them back and let them know that I preferred to do business with a local company. I called ABRA Glass in Newnan –which is in the area where I live. The ease of scheduling and coming to my home office was a tremendous time saver for me. Ray (Mills) called me and let me know that he was on his way. Many times you have to wait and a call never comes and they would show up at the end of the time frame. He was so pleasant and efficient the job was done in no time. I will certainly recommend your company to my clients if they are in need. I have an associate that had a spider crack filled but wasn’t happy with the job. I will suggest that she call ABRA Auto Glass.
Thanks from a happy and valued customer,
To: Mike Steinke – ABRA Auto Body & Glass of Eagan, MN
My 80-year-old mother had her first accident a few weeks ago in her 1992 Honda Accord. We were referred to your shop by a friend of hers who had 2 previous good experiences with you. I want you to know that our experience with Cory (Haagenson) was far beyond our expectations from start to finish. The damage estimate to the car was approximately $2,200, which in essence made it a total loss. Because the car is in unusually good condition despite its age and we knew we could not find a comparable replacement, we talked with Cory about our desire to have the car repaired at our expense for
whatever the insurance would not cover. Assuming my mom will be driving for a few more years and considering her limited income, we wanted to return it to safe drivable condition, but not necessarily like-new condition. Cory understood perfectly. He worked seamlessly between us and the insurance company, researched non-factory replacement parts, walked me thru the damage on the car. and gave us a detailed estimate of his recommended repairs (including computer graphics of each part). At no time did he try to up-sell any part of the repair – he really “got it” and had our interests at heart. He called with me with updates on the repair status throughout the next week and when I picked up the car it was exactly what we wanted.
Not done yet. As I was driving it to mom’s house, I noticed the air conditioner was not working properly. Not knowing whether it was accident-related or not, mom brought it back to Cory a couple days later. He quickly determined it was not related to the accident, but instead of just pointing her to the a/c repair shop next to you, he walked her over there, introduced her to a repairman he knew, stayed with her while they did a quick assessment and called me with the status before returning to your shop. I work in downtown Minneapolis – he saved me 2-3 hours by going those extra steps to help her.
The customer service he provided throughout this entire experience was EXCEPTIONAL. As long as Cory is there, my family and I can’t imagine going anywhere else. Please pass along my sincere thanks to him.
To: ABRA Auto Body & Glass of Cumming, GA
I know that you are a busy executive as well, but I insisted that I take a pause in my schedule to let you know about the superb service that I received from one of your auto collision/auto glass establishments that I recently used for the repair of my Lexus. When my insurance company suggested that I consider using ABRA to repair my car, I was a little apprehensive. First of all, only the folks at the Lexus Dealership have ever touched my car for needed maintenance and repairs. I knew that you offered glass replacement but not collision repair and certainly not for luxury cars. However, after meeting with Mr. Michael Dressel, I was so taken back by his level of professionalism that I left my car in his hands with confidence that everything we discussed would be handled to my satisfaction.
How did this occur? Even though your shop was extremely busy at the time, everyone there was very cordial and assured me that I was a priority and that Michael was to be my adjuster and would be with me shortly. In fact, Michael knew I was waiting so he came around the corner just to introduce himself and to let me know that he was just finishing up on his last customer and would be with me as soon as he placed his “rubber stamp” on his last customer’s paperwork. Even though I was waiting, and like you – my time is very valuable, I felt as if I was already being taken care of, especially when I was handed an ice cold cup of H20. You know, it is these sorts of simple things that take little effort but demonstrate to a customer that he/she is important to them.
Michael was my representative; he explained up front what ABRA’s capabilities were and thoroughly examined the damage to my car and asked me all the important questions. By the time I left the keys with him to get my rental car (they had already called Enterprise for me) – I left knowing that my Lexus was going to be cared for by professionals. I knew exactly what repairs were going to be made, with what kind of materials, and the methodology to get best results. I certainly felt that Michael was my advocate which is way above the norm when one finds himself in this position. Of course, time would tell the final result.
I was called by Michael himself and his staff on several occasions. I was actually given updates on my car, what phase of repair, any problems, and updates on anticipated completion. It was ready when promised, after passing all your phases of inspection for quality and work and lifetime guarantees. In short, the car looked fantastic when I picked it up. I actually did a double take when I first saw it to make sure that it displayed the discreet GT emblem on the rear. They had delivered; every detail was handled just as we reviewed beyond my expectation. Michael reviewed what they had done to the car, inquired as to any questions, concerns, etc., handed me my keys and I felt as if I was driving a new Lexus.
Now that is A+ service and certainly worth noting. I wanted you to know how pleased I am with ABRA; the shop in Cumming Georgia (965 Market Place Blvd), the technicians behind the scenes who did all the work, and especially the expertise of Michael Dressel. A+ service all the way.
To: ABRA Auto Body & Glass of Atlanta (Buckhead), Georgia
ABRA has done major and minor repair on both of my SUVs. Peterson worked with me at the Buckhead location. I received tremendous service. They took pictures and updated me on the repairs via email and phone constantly. I worked with Bill in the Cobb location on some minor repairs. All of their stores are clean and everyone is very friendly. You walk in and get the feeling right away that they are there to help you and will treat you right. I highly recommend their work and the quality of their people and service.
To: Dana Booth – ABRA Auto Body & Glass of North Fulton, GA
I wanted to write you and thank you for your outstanding service with my Lexus repair. I couldn’t have had a better experience with you and my car, your customer service was terrific…you were friendly, efficient, and left no stone unturned. I thank you for making an unpleasant job pleasant! Thank you for your competent work.
To: ABRA Auto Body & Glass of West Bloomington, MN
I had a car accident on 6-23 and my agent suggested ABRA for repairs. I had such a great experience with your staff I was able to almost feel better about my accident.
My car is a 2010 Mercedes with only 7,000 miles and the damage was $6,000.
Your staff, Cathy Ruhmann and Anthony Bean, are both professional and very caring. They had great communication with me about the repairs and set up rental car needs. It was refreshing to work with your staff, and I would highly recommend the ABRA on Old Shakopee to friends.
To: ABRA Auto Body & Glass of Pueblo, CO
I recently had my auto repaired at your Pueblo West CO location. After several months of trying to work with a "highly recommended" auto body company in Pueblo, I gave up after continued unanswered calls and broken promises about the repairs to my vehicle. I was in the area of Pueblo West the 1st part of June and walked in your ABRA store and asked for a quote. I am writing to your company today to commend
your entire staff in Pueblo West. From the moment I entered the store until the day I picked up my vehicle I have to say it was an A++ experience. Your GM, Keith, could not have been more pleasant and professional. Gil Rousset handled my claim and he did such a great job of keeping me informed of the progress and went above and beyond what I had expected. I would recommend ABRA to anyone without a moment of hesitation. I sincerely hope that you recognize what a fine staff of people you have working for you in Pueblo West. Thank you very much for an opportunity to tell you how pleased I am that I walked through your door that day.
To: ABRA Auto Body & Glass of Colorado Spring, CO
Recognition for Jessica Lockwood and Brian Jacobson at the Colorado Springs, CO Woodmen location. Thank you so very much for over-the-top customer service. I was running late for my appt. Friday afternoon. Considering it was Jessica and Brian's Friday, I'm sure they wanted to get home. Without the blink of an eye Jessica was swamped with customers and phone calls, but with a comforting smile still professionally took the time to assist my needs although I was running late. She was polite, friendly and very welcoming. Brian Jacobson was the associate that helped me Friday afternoon. He was very informative, logical and had enough patience for my constant questions. Not only did Brian assess my auto situation, but he gave me very practical and understandable answers to my questions. He was unlike any other auto tech that I have worked with…he was not trying to SELL his business. He looked at my problem from MY point of view. Brian was very straight forward and real with me, considering my situation ($). He worked with me long after business hours, and was pleasant, friendly, personable and extremely helpful. For the first time I feel I have an auto shop that I can trust. I will continue to bring my service there and have already told many friends about my great experience. I guarantee that my word will spread and bring even more business. Thank you so much for the first class service. I only wish I would have found this amazing team sooner!! Living in Denver, it is worth the drive to Colorado Springs to know I/my car are in good trustworthy hands. Kudos to Jessica and Brian. If I were the boss I would seriously consider giving them a raise, complementary paid vacation, or a very expensive tasty dinner on the house! It is people like
Jessica and Brian that make everyday people like me take the time to recognize their quality of service! Again thank you!!
To: ABRA Auto Glass – On-line Estimates
Thank you very much. My glass has been installed and it was easy. I was impressed with how easy it was for me to place this order. Thanks for your help
To: Matthew Hermanson – ABRA Auto Body & Glass of Minnesota
Good morning. I recently has some work done at the Eden Prairie facility and was quite impressed with how the customer service manager (Jessie Buhr) handled the work. When I dropped off my vehicle, I had requested some other work to be done on the vehicle (outside of the claim). It was about the time that the job was almost complete, when I received a call from Jesse. He proceeded to tell me that one part of the non-claim work was previously done by ABRA and that is was a warranty item and there would be no charge. This work was from an accident we had about 4 years earlier. In all honesty, I would have never put 2 and 2 together and it would have been easy for him to charge to full amount and no one would have
This type of integrity in very hard to come by these days. I venture to guess that unfortunately many other places would not have handled this situation the same way. I commend you and them for running such a stand-up place. I walked away extremely impressed and knew that this was extraordinary. This is why I am contacting you. We are very quick to complain about things these days and not so quick to express our gratitude. You should be proud of the people you have working for you at this facility. You should know that I raved about this to people all weekend and I’m a firm believer that you will make this money back because of your integrity. Thanks again for the tremendous service and honesty and you can rest assured that the next time I need work I will not hesitate to contact this location. Have a terrific day.
To: Lane Meyer – ABRA Auto Body & Glass of Boulder, CO
As you will recall our car was in your shop twice as a result of two accidents where someone ran into me. My husband and I are very grateful to everyone that took such an interest and worked so hard on our car both times, but especially the second time as it was a real mess.
Our special thanks go to Zoom D. who was AMAZING to work with in each accident. She really helped console me when I need it, plus she got us a rental car two different times. Thank you, Zoom!
James C. was fantastic in how he managed to get the parts. We were so impressed with him and his expertise in getting the job done and taking care of all of our car needs. My, what a great job he did! Thank you, James!
Dave G. is another person we would like to thank for all he did in the fixing of our car and for us. We are so grateful for all the work he did because we know it was not an easy situation. He was also amazing! Thank you, Dave!
Lane, you are the backbone of ABRA in Boulder, and we must say that you are a SUPER General Manager. Thank you all from the bottom of our hearts. We appreciate you all so much! We want you to know that we have recommended ABRA to many of our friends in case there is a need for them to use your services.
To: Sue, Pat and the other fine folks at ABRA Auto Body & Glass of Midway, MN
I meant to write to you much earlier to thank you for the exquisite job you did repairing the “running board” (or whatever they call it these days) on my gold Ford Econoline van. I brought it in on a Tuesday afternoon for you just to look at, and by Thursday afternoon it was finished – beautifully, I must say, and with reasonable expense to me. I just want to tell you how much I appreciate your good work, your extra effort, and your caring attitude. Thank you.
To: ABRA Auto Body & Glass of Buckhead, GA
Message from customer’s insurance company: Jane A. stated that she had an excellent experience with ABRA Auto Body & Glass. A good job on the repairs, and she appreciated that they kept her posted on updates. She was very happy with the outcome.
To: ABRA Auto Body & Glass of Chanhassen, MN
Message sent to Michelle DeMarais, ABRA-H.R.: I thought I’d mention that my car is at the Chanhassen ABRA all this week getting some body work done. I had received two estimates and ABRA was less than the other one. I was happy with the estimate and happy to choose them because we always have gotten our work done at ABRA locations over the years and have been extremely happy with the experience. The work has been done very well and reasonably priced, the car is always nice and clean, and the customer service is excellent. In fact the last time we had work done several years ago I wrote a nice letter to them and then I happened to work with a lady at that time whose husband did body work at an ABRA location and he had mentioned my letter to her and said that it had been discussed at company meetings at various locations (or something like that). Anyway, just thought I’d let you know that my husband and I have been very happy with ABRA for many years and would have paid the extra difference out of our pockets to use ABRA this time.
To: ABRA Auto Body & Glass of Plymouth, MN
We had our car repaired last week and I want to pass along compliments to John Sharstrom and his staff. They did an excellent job of explaining the work, getting a rental for me and keeping us posted through the entire repair cycle. We experienced GREAT Customer Service and I wanted to pass this along to Senior Management at ABRA. I wish all organizations could do as good a job as John and his team did. Awesome work!
To: ABRA Auto Body & Glass of Sioux Falls, SD
Wanted to sincerely thank you all for your hard work and devotion when it came to my Kia. You guys truly did a fantastic job! All that you have cone for my vehicle really proves how much you value your customers. So my hat goes off to all of you and I will forever value all of you and your business.
To: ABRA Auto Body & Glass of Hixson, TN
My name is Mark Sawyer and I had the misfortune of being hit head on as a result of one of the snow storms we’ve had in the recent weeks. I was not at-fault and the at-fault’s insurance company offered me several body shops to choose from. I chose ABRA in Hixson for no particular reason. Not being familiar with many repair facilities in the area I had no idea what to expect. I must admit I wasn’t overly optimistic as I am very particular when it comes to my vehicles and I didn’t expect to be satisfied with a vehicle that had been quite damaged.
I had stopped by after picking up my rental car to inform ABRA that I had been instructed by my insurance company to give them the details of my incident and my car’s whereabouts. Everyone on the staff was very friendly and told me not to worry about a thing, that everything would be taken care of. Upon leaving I did feel slightly better about the whole situation.
Much to my surprise I got a phone call first thing the following morning from ABRA, my apologies for not remembering the young lady’s name (she was always very nice), but she was calling to inform me of my car’s status and plans for that day. Not only did it happen that morning but every single morning during my entire vehicle’s repair process, that was a huge benefit to me as I wasn’t left out in the cold as to what was going on with my vehicle.
My initial contact was with Dale, the customer service manager…he was extremely helpful and knowledgeable, I felt completely confident in his ability to get me taken care of. He listened to me for as long as I wanted to talk, and even if he wasn’t genuinely concerned with what I had to say he should win an Oscar for his ability to portray that to me.
My car was done in a very satisfactory amount of time (sooner than I expected) and the job was completed better than I expected. There was one small problem that arose after I picked the car up, a problem that wouldn’t have been evident to the naked eye. I was concerned at this point about how any further repairs would be addressed since I had picked up the car and signed off on the work. The air intake tube had been damaged in the accident which was visible but the mass air sensor appeared to be fine so it wasn’t replaced. 3 days after picking up my car it threw a code, I stopped and had it scanned and the code was a “lean” code.
Upon finding out about the code I went back to ABRA and that was when I met Joey. That guy sat there and listened to me forever, then he conversed with me to come up with a solution to the problem. I’m in outside sales and I CANNOT be without a vehicle…he himself called my insurance company and arranged a rental car, sent my car to be diagnosed thoroughly, followed up on numerous occasions personally, and had my car back immediately. I was concerned about having to pay for the rental car since it had to be proven that the damage to the mass air sensor was a result of the accident. I never had to lift a finger. Joey made numerous phone calls as I waited and made sure that I wouldn’t have to pay a penny and that I was completely taken care of.
I know that most of the time when you get letters from customers that they’re probably not to give praise but rather to complain. I myself am guilty of not pointing out the good but am quick to complain about the bad. I felt compelled to write you this letter to tell you that EVERYBODY at the Hixson store was a complete pleasure to work with. I was astonished at the quality of service in every aspect…I will recommend ABRA to every single person I can in the future with complete confidence. Please give the entire staff all the praise they deserve, they’ve more than earned it!
To: Andy Haverkamp – ABRA Auto Body & Glass of West St. Paul, MN
Thank you so much for the beautiful job on my 2006 red Town & Country mini-van. It hasn’t looked that pretty inside and out since I bought it. Please thank everyone who worked on it for me. Whoever shined it up and cleaned it out…beautiful job! Thank you!
To: ABRA Auto Body & Glass of Chattanooga, TN
My experience with ABRA has been excellent. Tracy was very nice and professional, greeting me with a great smile. Brian is also a great asset to your company. He called me daily to update me on my repairs, and has a very pleasant personality. The work was done very well. I will refer you to anyone!
To: Matthew Hermanson – ABRA Auto Body & Glass of Minnesota
I wanted to send a note to let you know that I experienced wonderful customer service at your Eagan location. I brought my car in on Saturday, Jan. 16th after having squished my car door while backing out of my garage. I was stressed out and worried about the cost. Mike Steinke helped me with the quote. Mike was very patient and even re-worked a 2nd quote for me. He was very empathetic and professional and did not make me feel rushed - even though I know he was quite busy. He did a good job of explaining my options. He also explained the relationship ABRA has with my insurance company.
Thereafter he took the time to follow up with status phone calls to let me know the progress. I really appreciated the time he took in both the initial quote and thereafter.
Even though it was a very stressful situation for me, Mike did such a great job and I truly appreciated such great customer service.
I would expect this is not an isolated event and that Mike is one of your valued employees. I wanted to take the time to confirm his value to ABRA. I will be certain to use your company again and will be sure to refer any family or friends your way.
Please be sure to print this for Mike's personnel file and if you would please forward to him as well. I have misplaced his card and do not have his email address.
To: ABRA Auto Body & Glass of Westminster, CO
This Christmas 2009 I found myself the victim of a hit and run accident involving my 2001 Toyota Camry. Seeing the side of my car scraped, dented, and ruined left me feeling very upset and distraught. I have never been in any kind of an accident before, let alone a hit and run. I contacted my local police and my insurance company immediately. I was pleasantly surprised to find I was dealt with in a kind and expedient manner by both groups. Once the initial shock had set in and I realized I would need to have my car repaired, I was greatly concerned about the service, work, and hassle I would now be facing. The insurance rep made an appointment for me at ABRA Auto Body & Glass in Westminster, Colorado. A rental car would be waiting for me at the shop.
Expecting the worst, I arrived at my scheduled time at the body shop and was greeted politely by my insurance rep. He was extremely professional and courteous, and took his time examining the car and damage, taking photographs that I later would find uploaded conveniently to their website. He thoroughly explained the process, the costs, the estimated time to repair the damage, and the policy regarding all work performed. He then introduced me to Randy Koch from ABRA who continued to inspect the car and explain the process.
Each step of the process I felt well informed about what was happening and what to expect next. With great ease I rented the car from Enterprise, and waited for my car to be repaired. I would like to mention that the car rental rep was also extremely professional, courteous, and helpful.
Right on time, as discussed, my car was ready for pick up. The repairs were perfect and the car looked as if it had never been so heinously attacked by a rude and careless driver. The car had been washed, cleaned, and made to look just lovely; I was very pleased to say the least. Mr. Koch walked me through all the repair work done, what they were able to do to restore the car, and how to keep certain items in mind when washing the car the next 90 days.
Thanks to the friendly, helpful, and professional manner my repair work was handled I felt a horrible event had a pleasant resolution.
To: ABRA Auto Body & Glass of Highlands Ranch, CO
I had some work done on my van at the ABRA in Highlands Ranch, CO last week. I just wanted to compliment your staff. Susan and Stephanie were amazing. I have never been in a car accident before, never had work done like this before, and they made the process seamless. They arranged my rental car, the insurance and communicated daily on the progress of the work. They were both friendly and helpful. You are lucky to have these ladies working for you! If I ever need work done like this in the future, I will be back!
To: ABRA Auto Body & Glass of West Madison, WI
I just want to thank everyone I spoke with while my car was being repaired. Everyone at ABRA was friendly and helpful, and my little car looks almost brand new. I will definitely recommend your services to anyone who asks. Have a perfect day.
To: ABRA Auto Body & Glass of West Madison, WI
I just wanted to let someone know that EVERYONE at ABRA was really willing and really helpful to me when I had my car in for repair. Even when I thought something wasn't just right they had me bring it back and they looked at it and fixed it right away.
ABRA did a great job! Thank you!
Thank you for your excellence at customer service. I have been informed, updated and felt very much taken care of. Best regards.
To: ABRA Auto Body & Glass of Marietta, GA
To: ABRA Auto Body & Glass of Memphis, TN
I recently had my 2001 Dodge Dakota repaired at your Patriot Drive location in Memphis, TN. I just wanted to let you all know that Justin and his crew did an excellent job. The truck looked better than it did before the accident.
To: Russ Slocum – ABRA Auto Body & Glass of Colorado
I just wanted you to know about the amazing service and workmanship I received on a recent visit to your Woodman Way, Parker, CO location. From the minute I called to book my repair to the morning I picked my car up, I received attention, direction and personalized service from Christi Erickson, in particular. She treated me with respect and communicated each and every step of the process.
Having a car accident was not pleasant, but dealing with ABRA sure was! They handled my claim with professionalism and when my car was ready (Christi went over and above to get a certain part that was back ordered) was it ever clean and shiny inside and out! What a great surprise!
You probably hear a fair share of grumpy, unsatisfied people (it's their nature) so I wanted to make sure you know that this outfit in Parker rocks!
To: Rollie Benjamin – ABRA Auto Body & Glass
I’m writing to applaud your company and your staff for their exceptional customer service provided to me. Recently, I was involved in a collision where an inattentive driver rear-ended my vehicle and caused damage. I took my vehicle to your office in Parker, CO for repair. Ms. Christi Erickson, the customer service manager, was very attentive. She was professional, informed, and genuinely concerned about the welfare of not only me, but the vehicle as well. While I was on vacation, your staff repaired the vehicle. Mr. Dan Gelwick and Mr. Matt Bush of the Littleton, CO office ensured the vehicle was timely fixed, kept in contact with me via email, and ensured the vehicle was delivered timely and promptly as promised.
Your staff went above and beyond to provide top-notch service to me. I appreciate their hard work and professionalism and felt it appropriate to notify you of their excellent work. I appreciate the service and will definitely pass on my positive comments of your company to others in need of car repair services. Thanks again!
To: ABRA Auto Body & Glass of Parker, CO
My name is Kevin M., and I am a recent customer of yours. I was the "hittee", and even though I was not the one paying I still received excellent service. I will definitely refer people to ABRA.Please let the people there know what a good job they did and that by doing my job right, they got me to refer, and by getting me to refer, they got more business, and by getting more business they have a job. So in a way, their job rides with every customer's satisfaction and they are in fact indirectly in control of their jobs - even though you might sign their checks.
To: Dave Barnes – ABRA Auto Body & Glass of Sandy, UT
A thank you doesn't seem sufficient; but know of our deepest appreciation for your kindness on behalf of my sister. She has been through some tremendous trials this year. We are encouraged to find such kind and loving people willing to help. I pray that you will be blessed for your generosity and may you too have a wonderful holiday!
Thanks again, ever so much!
To: Justin Hasty – ABRA Auto Body & Glass of Patriot Drive, TN
I just wanted to let you know that I mentioned you and your business on my radio show taping this week. I taped the show today for broadcast on Saturday morning from 6-7:30 on Country Legends WMC 79. I mentioned how satisfied I was with ABRA’s work on my truck. The guy who rammed me ran over my trailer hitch and then before I knew it he backed off the hitch and tore off his bumper and his license plate.
Thanks again!Larry R.
Outdoors with Larry
Country Legends WMC 79
Recycled for a Cause
The Westminster Fire Department stopped by ABRA Auto Body to say thank you for their support of a charitable project.
The Westminster Fire Department stopped by ABRA Auto Body & Glass, 9100 Pierce St., to express appreciation of their support for a unique charitable project. Westminster firefighter Eric Roth had the idea of giving old fire hydrants a second life - selling them as memorabilia to raise funds for the Westminster Firefighter's Fire Victims Benefit Fund. He arranged for the City to donate the obsolete hydrants to the charitable foundation and with the help of fellow firefighters JC Engdahl and Dave Sagel, hauled them around to be sandblasted, repainted, and auctioned off. ABRA Auto Body was kind enough to donate the repainting of the hydrants.
The Westminster Firefighter's Fire Victims Benefit Fund was established in 1983 with the primary goal of providing immediate financial assistance to victims of fire in our community. Of the 8 re-furbished hydrants, five have already been purchased -- raising about $800 for the charity. Several hydrants were enhanced with a water feature to be used as yard décor. The remaining hydrants are for sale; $150 for a plain hydrant, $250 for the water feature.
Call 303-658-4518 or email firstname.lastname@example.org for information.
Article contributed by the Westminster Fire Department.
To: Steve Ryan – ABRA Auto Body & Glass of Ham Lake, MN 55304
I am sending you a quick note to tell you how completely satisfied I am with the service you provided on a recent visit to your store. My expectations were exceeded and I wanted to share that with you. I have a l998 Grand Prix which runs well and is in good condition. However, the headlight assembly plastic was fogged up given the years of exposure to salt, sand and everything else found on the roads. I had been considering replacing the headlights after the buffing kit I bought did not do the trick. It was getting dangerous to drive as the light was not penetrating the fogging. I even considered buying a new car when I was told by the dealership they were about $500 each to replace.
I was skeptical that anything could be done that was a reasonable cost on a car that is now 11 years old, but you changed that impression. Here’s how my experience went. I drove in and was greeted by the receptionist. She asked me my name and shook my hand all with a nice smile. She immediately found someone to look at my headlights. When the original person she sought out was not available she asked you to help me. After I explained I didn’t want to spend $1,000 on new headlights, you brought me into your office and told me about aftermarket lights. You called a used car parts dealer and found they had some on hand for $74 each. I asked if you could replace them, and you quoted me a fair price of $40. I went to get them and quickly returned in about one-half hour, and immediately the receptionist found someone to install them. She immediately went to pull the car into the shop. My 10-year-old daughter and I went outside to peek in the shop, and a women greeted us with a warm smile and asked if we needed help. I hold her why we were there and she stated, “Just wanted to make sure you were taken care of”. When the job was done the receptionist was ready for a quick checkout. You popped your head out of the office to ensure the lights had been aligned properly – which they had. I left feeling so good about the entire process.
I shared this story with my wife because I was so impressed. My headlights work great and I can safely drive at night again. This experience was great, but what prompted me to write this letter was your note I received as a follow-up in the mail today. First class! Rest assured, I will use your company again and will definitely refer anyone I know who may be seeking any type of body work. You won me as a lifetime customer. Simply put…you made my day. I’m a raving fan.
Thank you so much,
Mayor of Ham Lake