Thank you so much for the beautiful job on my 2006 red Town & Country mini-van. It hasn’t looked that pretty inside and out since I bought it. Please thank everyone who worked on it for me. Whoever shined it up and cleaned it out…beautiful job! Thank you!

To: ABRA-Chattanooga, TN

My experience with ABRA has been excellent. Tracy was very nice and professional, greeting me with a great smile. Brian is also a great asset to your company. He called me daily to update me on my repairs, and has a very pleasant personality. The work was done very well. I will refer you to anyone!

To: ABRA-Westminster, CO

This Christmas 2009 I found myself the victim of a hit and run accident involving my 2001 Toyota Camry.  Seeing the side of my car scraped, dented, and ruined left me feeling very upset and distraught. I have never been in any kind of an accident before, let alone a hit and run.  I contacted my local police and my insurance company immediately.  I was pleasantly surprised to find I was dealt with in a kind and expedient manner by both groups.  Once the initial shock had set in and I realized I would need to have my car repaired, I was greatly concerned about the service, work, and hassle I would now be facing.  The insurance rep made an appointment for me at ABRA Auto Body & Glass in Westminster, Colorado.  A rental car would be waiting for me at the shop.

Expecting the worst, I arrived at my scheduled time at the body shop and was greeted politely by my insurance rep.  He was extremely professional and courteous, and took his time examining the car and damage, taking photographs that I later would find uploaded conveniently to their website.  He thoroughly explained the process, the costs, the estimated time to repair the damage, and the policy regarding all work performed.  He then introduced me to Randy Koch from ABRA who continued to inspect the car and explain the process.

Each step of the process I felt well informed about what was happening and what to expect next.  With great ease I rented the car from Enterprise, and waited for my car to be repaired.  I would like to mention that the car rental rep was also extremely professional, courteous, and helpful. 

Right on time, as discussed, my car was ready for pick up.  The repairs were perfect and the car looked as if it had never been so heinously attacked by a rude and careless driver.  The car had been washed, cleaned, and made to look just lovely; I was very pleased to say the least. Mr. Koch walked me through all the repair work done, what they were able to do to restore the car, and how to keep certain items in mind when washing the car the next 90 days.

Thanks to the friendly, helpful, and professional manner my repair work was handled I felt a horrible event had a pleasant resolution. 

Rebecca G.

Thanks.

Jenny S.

 Noelle K.

Dana P.  

 Chris B.    

Connie S.     

Thanks again,

Kevin M.
 

Thanks again, ever so much!

Lenore J.
 

I just wanted to let you know that I mentioned you and your business on my radio show taping this week. I taped the show today for broadcast on Saturday morning from 6-7:30 on Country Legends WMC 79. I mentioned how satisfied I was with ABRA’s work on my truck. The guy who rammed me ran over my trailer hitch and then before I knew it he backed off the hitch and tore off his bumper and his license plate.

Thanks again!Larry R.

Outdoors with Larry
Country Legends WMC 79
 

I wanted to take a moment to thank you and your team for the great repair work on my 2000 Chevrolet Prizm.  I appreciate the timely manner in which the work was completed.  Thank you too for your communications with me by Chuck and yourself as to the progress of the repairs as they were being done.  I am very pleased with the way the car looks.  You would never realize it had been involved in an accident.  Thank you for your flexibility in scheduling a time that I could drop off the car and pick it up without interfering with my work schedule. I would like to compliment you and your team for the extraordinary quality and speed in which you completed the work on my car.  I was not inconvenienced in any way and would recommend you and your team highly.

Michael W. 

Please take a moment to commend your staff at the ABRA location in Parker.  I recently had my van repaired at this location and had the best experience.  I happened to take my car in on the wrong day.  However, Christi and Barb helped me out regardless.  Not only did I get taken care of, the work was outstanding and the service was speedy.

My sincere thanks,

Alicia

I wanted to write and tell you how pleased and impressed I was with the ABRA staff located at 6505 Odana Road Madison, WI. Rushing to a meeting, I cut a corner too short in the parking structure and hit a concrete support pillar. I took my car to ABRA on a Monday, the car went into the shop that Wednesday, and by Thursday evening all repairs had been made and my car looked fantastic! Above all the entire staff was courteous, professional, and kept me informed every step of the way both by phone and email.

Kudos!  

Just wanted to say “Thank You” for making my black Mustang a “Beautiful Black Mustang”. I really feel proud driving it around. You all did a great job! Thanks.Jan & Cliff

To: ABRA – Madison, WI

I wanted to write and tell you how pleased and impressed I was with the ABRA staff located at 6505 Odana Road Madison, WI. Rushing to a meeting, I cut a corner too short in the parking structure and hit a concrete support pillar. I took my car to ABRA on a Monday, the car went into the shop that Wednesday, and by Thursday evening all repairs had been made and my car looked fantastic! Above all the entire staff was courteous, professional, and kept me informed every step of the way both by phone and email. Kudos!

To: ABRA-North Fulton, GA

I just want to let you know that you have a great team.  I have had to use ABRA twice this last year and I can’t tell you enough how great your team members are.  Anthony Mormile has always gone beyond what was necessary to help me.  Helping me with the towing, picking me up, the car rental, etc.   He also came to my place of employment to just jump start my car. He really is terrific!  I have worked for an insurance company for over 30 years and have dealt with, more that you can imagine, other body shops.  Your body shop is the best!  Anthony and the receptionist are absolutely terrific.

Also, I would like to compliment Natalie Ramsey as your field rep.  I have had the pleasure of her coming to the office for several years now.  She was the first reason why I always recommended your body shops whether here or in Buckhead where I use to work.  Now I recommend because of Natalie, Anthony and your whole team here in Sandy Springs. I wanted to give these compliments as they are well deserved.

Karen H.

To: ABRA-Thornton, CO

I want to thank all of you for the great service and concern I was shown. A special thanks to all of you that worked on my Black Beauty. The car looks so nice and you even cleaned the inside. I see pride in your work.

Donna

To: ABRA-Thornton, CO

I’ve been honored to refer business to you knowing the excellent service you provide. I can now add another personal testimony, my own, when I tell people about all of your extremely satisfied customers! Your kindness and generosity only add to my high opinion ABRA.

Tony F.(Insurance Agent)

To: ABRA-Roseville, MN

I wish I could thank you personally, but I get too emotional so I’m writing to say thank you. Thank you for your kindness and generosity to a survivor of the USS Oklahoma at Pearl Harbor. I will recommend ABRA Auto Body & Glass to anyone.

Herman H.

Editor’s note: While completing the vehicle check-in process in the estimating bay in ABRA-Roseville, a body technician approached the customer after noticing the vehicle license plate stated “Pearl Harbor Survivor”.  The tech took a few minutes talking with this customer about his experiences 68 years ago, and thanked him for his service to our country. The customer recalled how he crawled out a portal of the ship in order to survive before the ship sunk. The technician asked for the responsibility and honor of repairing this customer’s vehicle, and stated he wanted to pay a portion of his deductible out of respect for what he had done.  Upon hearing of this very generous offer, Roseville’s GM and CSM also offered to chip-in to cover a large portion of this customer’s $750 deductible. Herman H. was very emotional when he was told what the members of the Roseville staff had done in an effort to show their gratitude, and he sent the thank you card above.

To: ABRA-Boulder, CO

I wanted to let you all know how terrific my experience was last week with ABRA. I so appreciated your customer service and how well I was treated. Everyone was friendly, helpful, professional and your service delivery was exceptional. I will always refer ABRA for auto body & glass work to my friends. Thanks!

Angela M. 

To: Cary Morris – ABRA-Kennesaw, GA

Just wanted to say thank you once again for taking care of the Xterra last week. It looks great and is back to looking brand new. I also wanted to thank you for honoring the first quote I received when I came in a few weeks back. I already received a call from your customer service team and gave all of you high marks. I will be sure to let everyone know what a fine job you do.

Michael T. 

To: Jay Bornhorst – ABRA-Plymouth, MN

Just a little note to comment on my visit to your store the other day. I first was greeted with a warm smile by your receptionist, who made me feel like I was right at home. She introduced me to you, and along with your kindness and demeanor I knew I was in good hands. Anyway, the repair on the Sonoma took about 25 minutes, and it came out looking like a showroom floor model. It was completely detailed inside and out…totally unexpected. Needless to say, I was ecstatic! I, for sure, will recommend any friends/neighbors who are in needs of these kinds of services to the ABRA-Plymouth shop.

Steve F. 

To: ABRA-Plymouth, MN

I would like to commend two of your employees for exceptional customer service. On June 17^th, my 17-year-old daughter was driving my Saab – which was a 1987 college graduation present from my parents – and got in an accident. Because of previous great service, I had the car towed to ABRA. My husband talked to John Sharstrom and explained that this car meant a lot to me and that we would like to have it repaired if possible. Knowing that the car is not worth much on paper, we wanted to keep the repair costs down. John began looking for used replacement parts. The car was declared “totaled”, but we were hoping to repair it. We set up a time to meet with John and Wayne Godlewski to discuss the repairs. John and Wayne spent an hour with us patiently explaining what needed to be done and helping us make the decision on whether or not to have it repaired. They were both very sensitive to the fact that this car meant a lot to me. They were very straightforward and honest with us. My husband and I were so appreciative of the time they spent with us, the efforts John made to make the repair affordable by searching for used parts, providing detailed information on what the repairs entailed, and the sensitivity they showed knowing what this car meant to us. Overall the service we received was exemplary. I would highly recommend ABRA to anyone.

Sarah H.

To: ABRA-Plymouth, MN

We recently experienced some minor fender damage to our Buick Lucerne. We were very pleased with the service we received from John Sharstrom at your Plymouth body shop. He took the time to buff the damaged area to determine if that would take care of the damage or if more extensive repairs were required. We were overjoyed that the blemish disappeared. Two other body shops we had visited gave estimates of $520 and $702 without suggesting trying the buffing process first. We will gladly recommend John Sharstrom and your body shop to others who may need your service in the future. Thank you for the excellent service.

Dolly and Bill W. 

   
To: Cathy Ruhmann, ABRA Auto Body & Glass-West Bloomington, MN

I am writing this note to let you know how pleased we are with the repair of our car. The outstanding points are:

1. A friendly and hassle-free first meeting with you and Anthony Bean.
2. Your complete explanation of the problems in repairing plastic.
3. The scheduling of the repair that was convenient for me.
4. A bumper repair that was perfect.
5. And best of all, the condition of the car when I picked it up. Immaculately clean inside and out with spotless windows and vacuumed interior.

You can be proud of your company.

Fred K. 

To: Jerry Blevins, Customer Service Manager, ABRA-Lilburn, GA

Just wanted to send a note of appreciation and thanks for the great job that was done on my 2004 Cavalier Chevrolet recently. Customer service was outstanding from the receptionist to the staff. Was appreciative I did not have to go to meet the tow truck for my car. I just had to make one trip to ABRA Auto Body & Glass. The car looks exceptional and the inside of my car was vacuumed. Work was completed on time. I will recommend your services without hesitation to anyone that would be in needs of your services. Once again, thanks for a job well done!

Marcus W.

Recycled for a Cause
On 9/15/2009


The Westminster Fire Department stopped by Abra Auto Body to say thank you for their support of a charitable project.
 

 Steve RyanGeneral Manager
ABRA Auto Body & Glass
13819 Johnson St. NE
Ham Lake, MN 55304 

Thank you so much,  

Paul M.
Mayor of Ham Lake